Shipping
Every Butter Paws order is packed and shipped by our fulfillment partner. Shipping cost is shown at checkout, and you'll receive a confirmation email with tracking once your order ships.
We're confirming current delivery times with our supplier. If you need your order by a specific date, please email us before you order and we'll give you an honest answer.
Returns & exchanges
Returns are common with pet clothing, so please check our Sizing Guide before ordering. If something isn't right:
- Wrong size or changed your mind: contact us within 30 days of delivery. Items must be unworn, unwashed, and in original condition. Return shipping is paid by the customer.
- Damaged, defective, or wrong item: email us a photo within 7 days of delivery and we'll make it right with a replacement or refund, at no cost to you.
To start a return, email loganpartnersco@gmail.com with your order number. Please don't send items back without contacting us first so we can give you the correct return address.
Approved refunds go back to your original payment method.